CCN International warrants its furniture to be free from defects in material and workmanship under normal use and service for a period of ten (10) years from the date of shipment. Certain components of CCN built products are subject to shorter warranty periods and restrictions as described below.
During the warranty period, CCN International’s obligation is limited only to the repair, or at its discretion, the replacement of such furniture which, upon return to the factory or upon examination, proves to be defective. Costs incurred due to product replacement such as installation, trouble shooting, labor charges, or transportation are not covered under this warranty.
CCN International makes no other warranty, either expressed or implied, including without limitation the product’s condition its merchantability, or its fitness for any particular use or purpose.
STONE, QUARTZ, & SOLID SURFACE MATERIAL WARRANTY
CCN warrants stone, quartz, and solid surface materials to be free from defects in material and workmanship for a period of ten (10) years from the date of shipment. Any damage caused by mishandling, misuse, excessive heat, uneven exposure to climate conditions such as sunlight, and chemical abuse is not covered under warranty. There will be variations in color and characteristics between pieces. The warranty applies to products that have been maintained according to the manufacturer guidelines & does not apply to COM material. CCN uses many different manufactures for stone, quartz, marble, and other solid surfaces. If you need more information regarding your specific product, please contact us.
Industry Tolerances http://www.marble-institute.com/tolerances
Natural Stone Institute general care guidelines https://www.naturalstoneinstitute.org/consumers/care/
GLASS COMPONENTS WARRANTY
CCN warrants glass components to be free from defects in material and workmanship for a period of three (3) years from the date of shipment. The warranty applies to products that have been maintained according to the glass manufacturer guidelines and does not apply to COM material.
ELECTRONIC COMPONENTS WARRANTY
CCN warrants electronic components including but not limited to transformers, switches, motors, wire assemblies, power, controls, and data modules to be free from defects in material and workmanship for a period of two (2) years from the date of shipment. Modification of the original electronic component voids the warranty. The warranty does not apply to COM components.
FABRIC WARRANTY
CCN warrants textile fabric to be free from defects in material and workmanship for a period of 1 year from the date of shipment. Fabric will not “wear through” in normal use. Abrasion from other components or furniture, pilling, fading, or other use applications is not covered. The warranty applies to products that have been maintained according to the manufacturer guidelines and does not apply to COM material.
LAMINATE WARRANTY
CCN warrants laminate products to be free from defects in material and workmanship for a period of one (1) year from the date of shipment. The warranty applies to products that have been maintained according to the laminate manufacturer guidelines and does not apply to COM material.
NOT COVERED:
· Any damages incurred during transit, storage after delivery, or installation/subcontractors.
· Negligence, Abuse, or Misuse including exposure to chemicals and/or liquids and heat.
· Products exposed to extreme environmental conditions, direct sunlight, high or low humidity.
· Inadequate or improper maintenance, cleaning, care, or installation.
· Variations in surface material such as veneer grain, colorfastness, textures, and natural aging processes
· Certain veneer varieties including burls and crotch often result in hairline cracks over time. This is the nature
of the veneer. The wood fibers are under constant tension from many different directions and move. The movement
can cause fractures and cracks with the finish and veneer.
· Product specification errors: CCN manufactures orders to specifications as generated by customers or their agents,
(ie: designers or architects) and is not responsible for incorrect specifications or those that are changed without notification prior to manufacture.
· Any damage or injury caused in whole or in part by acts of God, climate, structural movement, improper workmanship
by the installer or other labor trades, vandalism, accident, design flaws, jobsite conditions, nor any other
damage or injury not solely the result of defects in production covered by this warranty.
· Damage caused by interface with other furniture or equipment.
· Normal Wear and Tear
· COM or other third part materials applied to products,
· Products considered consumables such as bulbs/lamps, ballasts, batteries, castors and wheels, lights, etc.
For more information on any of the above policies, please contact us at:
CCN International, Inc.
200 Lehigh Street
Geneva, NY 14456
315-789-4400 https://ccnintl.com/contact/contact-us/